Peter G Fhc

Scammers Fradulent Activity

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SCAMERS !! Payed $4,250.79 USD on July 31,2019 for Pit tickets to Rolling Stones in Miami for end of August show never received the tickets never received a refund !! after a mouth of , Waiting... Total .....SCAMERS ! CRIMINAL BEHAVIOR !
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Loss:
$4
Pros:
  • There are no pros
Cons:
  • Professional con men
Reason of review:
I paid a lot of money for tickets that I never ever ever received

Preferred solution: Full refund

Wayne H Gle

Haven't received my parking ticket I purchased

I purchased my parking ticket today and haven't got my parking ticket sent back to me
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

N M Ngm

We had a good experience with Ticket City

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Updated by user Aug 20, 2019

We had a good experience buying from Ticketcity. We bought the tickets online and it was fast and easy.

We received the tickets and loved the seats we had at the game. Will definitely use them again.

Original review Aug 20, 2019
I see a lot of negative reviews here, but feel need to tell our story. We bought tickets to a Cubs game for our group. The website was easy to use and the tickets came right after we finished the order. We got to the game and loved the seats we selected. There was no scam or poor service. We had a good experience with them.
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Pros:
  • Easy to use website
  • Responsive customer service
  • Fast delivery
Cons:
  • Would have liked to pay less
Reason of review:
Good customer service
Ivan R Omt

Stay Away!

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They are modern day scalpers. I checked the price of the same event at Ticketmaster. Darn it! Ended up paying double price for each ticket. Never again I will do business with them.
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Cons:
  • Prices are double compared to ticketmaster
Reason of review:
Pricing issue

Preferred solution: Price reduction

alexander s Ziw

Horrible Service

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They circumvent customers by routing everything through A.I. My question could not be answered by any of the prompts. Useless
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Cons:
  • Poor customer service on phone
Reason of review:
Automated system doesn't answer my question..no one picks upies

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Hanover Park, Illinois

Awful!!!!!

Order 4 Chicago bears ticket never received tickets can’t speak to anyone in customer service and I paid
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Anonymous
map-marker Los Angeles, California

Avoid at all COSTS!

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Bought 2 tickets for a concert. Artist Cancelled the day before. Ticket City NEVER sent me a cancellation email or any follow-up email of what I should do? I learned about the cancellation through the news! I had to call them and even though there was no rescheduled date they STILL wouldn't give me a refund. 3 weeks later thy give a rescheduled date I can't get my money back for the tickets.
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Loss:
$426
Pros:
  • That i thought i had 2 tickets
Cons:
  • Awful customer service
  • No options on what to do
  • Poor communication
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Dara T Bop
map-marker Columbus, Mississippi

Ticketcity is a scam!

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I ordered tickets for a show. I was told in an email that the tickets would arrive on or before a certain date.

At 9:50 in the evening on said date I still had no tickets. I called the 1800 number with order info. I could not get a real person but the recordings confirmed my tickets should have arrived via email on this date. I then ordered my tickets through the real box office.

I proceeded to try to cancel this fake nonexistent ticketcity purchase. Once you try to cancel you can actually talk to unhelpful humans who tell you that they have until midnight or actual venue date (unclear) to send your tickets. They said I could not receive a refund for tickets that never arrived but should somehow be able to sell these tickets that never arrived. SCAM!

SCAM! SCAM!

I am now paying twice for the same show. Never use this service.

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Reason of review:
Problem with delivery
Eric G Qoa
map-marker Murrysville, Pennsylvania

Waiting

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Bought tickets to the michigan state/michigan university game for this Saturday. Plan to leave for Michigan Friday hope to have my tickets by then if not then i will pursue to the BBB and bank!
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Anonymous

Ozzy Osbourne purchase

Bought 2 tickets on ticketmaster was rerouted to a virus called ticket city. Who charges 400.00 dollars for tickets. Concert was cancelled and can buy tickets for 170.00 dollars my credit card info. Was given to the dark web and my charges came up on my credit card. So lesson here is put word out ticket city is a virus not a buissness.
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Reason of review:
Order processing issue
Anonymous
map-marker Mountain View, California

Don't Purchase From This Company

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Checkout page didn't work. Called customer service and was told the tickets I was purchasing at the time were not "in my cart" so it was a free for all. When the checkout page turned blank I was told that the tickets had been sold to someone else while I was checking out. I called customer service and spoke to a live agent neither were willing to help get me to a similar price point. I did as for a coupon but the 10% off coupon doesn't get me nearly close to what I was going to spend. The sales person tried to upsell my tickets at the top of the stadium for a "similar cost" but it was nearly $500 to sit at the top in which the tickets I was going to purchase were a total of $400. You lost my business and my faith in your company. Also telling someone to go to PayPal when it's clearing an issue on your end as admitted by your sales team is negligent as you already admitted to being at fault. If I could give your company negative stars I would because despite the obvious you all didn't bother to work with me to help me.
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Reason of review:
Order processing issue
Barbara G Vmr
map-marker Hamilton Township, New Jersey

Deplorable not professional zero assistance

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I cannot get a person on the phone going on 4 hours. I have heard personally from Ticketmaster and seat Geek but NOT TICKET CIT, but funny when i choose 1 to buy a ticket i can get a human
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1 comment
Guest

They were so completely rude and obnoxious with us when we finally got q human. Took ok ur money then they canceled our tickets because they heard someone in the background of the phone conversation say cancel and we will go somewhere else I NEVER SAID IT!

So the lil whiny customer svc supervisor said. Oh we heard u would go to another ticket site...

ARE U KIDDING ME??? He canceled it out of spite

Anonymous
map-marker Houston, Texas

THE WORST MOST DISGUSTING COMPANY

They took the money out of my account and canceled my order. The supervisor was SO RUDE!!! Said because my husband said we won't use this site again for its unprofessionalism. This *** cancelled my order. And my miney was tied up for 5 days!!!!!! I couldn't go to another site and purchase more tickets because all the money i had for the event was being held hostage. So my son that is leaving for the military Never got to go to the event and make this memoru with me. My heart is destroyed that i couldn't take my son before he left. DONT EVER EVER USE TICKET CITY
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Reason of review:
Problems with payment
Petra C Vlj

Reduced their pricing by $80 per ticket after I purchased mine

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Updated by user Sep 04, 2018

I have now contacted the BBB, Austin Texas. They have accepted the case.

Original review Jul 30, 2018
I bought 2 tickets early this year for the Formula1 Race in Austin with the understanding that these early bird tickets would be the best pricing possible. Well, they have now reduced the tickets by $80 each. I asked nicely for an adjustment; even an upgrade would do. The situation could be easily rectified but they are not playing nice! NO! Too bad you agreed to the terms! Well, the terms did not say they would reserve the right to reduce pricing at any time without warning. I am not happy; that is a lot of money. I will never ever user these folks again!
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Loss:
$160
Reason of review:
Pricing issue

Preferred solution: just upgrade me if there is no refund for the difference! I'll even pay extra for good seats + remove my negative reviews. work with me !!

Anonymous
map-marker Houston, Texas

Bait and switch

Bought tickets for concert,and received 2 different seats than the one i purchase.never again
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